Refund and Returns Policy
Effective Date: January 11, 2025
At MimiToyBaby, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and our process.
1. Returns
We accept returns on most products within 30 days of the purchase date. To qualify for a return:
- The item must be unused, in the original packaging, and in resellable condition.
- The return request must be made within 30 days of receiving the product.
- Certain items, including personalized or custom-made products, are not eligible for return.
To initiate a return:
- Contact us via email at info@mimitoybaby.com within 30 days of receiving your order.
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Once we confirm your return, we will provide you with instructions on how to return the item.
Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 5-7 business days.
- If you paid via credit card or PayPal, the refund will be processed to the same account.
- Shipping fees are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@mimitoybaby.com. We may ask you to provide a photo of the damaged item for verification.
We will offer a replacement or full refund for any damaged or defective items, including reimbursement for return shipping fees. You must report damaged or defective items within 7 days of receiving your order.
4. Exchanges
We do not offer direct exchanges. If you would like a different item, you may return the original product for a refund and place a new order for the desired item.
5. Non-returnable Items
Certain items cannot be returned, including:
- Gift cards
- Customized or personalized items
- Perishable goods (e.g., batteries, certain toys)
If you are unsure whether your item is eligible for return, please contact us before making the purchase.
6. Cancellations
Orders can be canceled within 24 hours of purchase. After this time, we may not be able to process cancellations, but you can initiate a return once you receive your order. If your order has already been processed and shipped, cancellation will not be possible.
7. How to Contact Us
If you have any questions regarding our Refund and Returns Policy, or need assistance with a return or refund, please reach out to us using the contact information below:
MimiToyBaby
728 Old Oaks Ln, Leesburg, Florida 34748
Phone: (352) 787-0095
Email: info@mimitoybaby.com
Website: mimitoybaby.com
This Refund and Returns Policy aims to provide transparency and clarity, ensuring a smooth process for our valued customers. Thank you for shopping with MimiToyBaby. We appreciate your trust and are always here to assist you with any questions or concerns.